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Search
Use our search function to find exactly what you're looking for:
• Product information and specifications
• Care instructions and tips
• Troubleshooting guides
• Customer reviews and ratings
Simply enter keywords related to your inquiry in the search bar at the top of our website.
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Privacy Policy
Your Privacy Matters
HydroPaws™ is committed to protecting your personal information and respecting your privacy in accordance with international privacy standards.
Information We Collect:
• Order and shipping details
• Email for communication
• Contact information for delivery updates
How We Use Your Information:
• Process and fulfil orders
• Provide customer support
• Send order updates and shipping notifications
We never sell or share your personal information with third parties. Your data is protected under applicable consumer protection laws.
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Refund Policy
90-Day Quality Guarantee
At HydroPaws™, we stand behind the quality of our products and your satisfaction.
Eligible for Refund:
• Items that arrive damaged
• Products not in working condition
• Manufacturing defects or quality issues
Return Process:
1. Contact our support team within 90 days
2. Provide photos of the damaged/defective item
3. Receive return instructions
4. Send back the product
5. Get full refund within 5-7 business days
Important Note:
Return shipping costs are the customer's responsibility unless the product arrives damaged, defective, or has other quality issues. However, we will do our best to assist you with further steps to help resolve your situation.
For any questions about returns, please contact us at support@tryhydropaws.com
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Shipping Policy
Free Worldwide Shipping
We offer complimentary shipping on all HydroPaws™ products worldwide.
Delivery Times:
• United States: 7-11 business days
• Canada: 7-14 business days
• United Kingdom: 7-14 business days
• Australia: 7-14 business days
• Other Countries: 10-21 business days
All orders are processed within 24-48 hours with tracking information provided.
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Terms of Service
Terms and Conditions
By purchasing from HydroPaws™, you agree to these terms and conditions.
Product Use:
• Products are for pet use only
• Follow all safety instructions
• Regular maintenance required
Consumer Guarantees:
Our products come with warranties and guarantees as required by local consumer protection laws in your country.
These terms are governed by the laws of your country of residence.
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Contact Information
Get in touch with our support team:
Email: support@tryhydropaws.com
Support Hours:
Monday - Friday: 8AM - 6PM
Weekend: Email Support Available
We typically respond to emails within 2-4 hours during business hours.
International Support:
We provide support for customers in the United States, Canada, United Kingdom, Australia, and other countries worldwide.
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Track Your Order
International Tracking
Once your order ships, you'll receive a tracking number via email.
How to Track:
1. Check your email for shipping confirmation
2. Click the tracking link provided
3. Monitor your package's progress in real-time
Tracking Providers:
• United States: USPS, UPS, FedEx
• Canada: Canada Post
• United Kingdom: Royal Mail, DPD
• Australia: Australia Post
• Other Countries: Local postal services
Need Help?
If you can't find your tracking information, contact our support team at support@tryhydropaws.com with your order number.
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